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PRIVACY POLICY
Last Updated: 05/27/2026
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PRIVACY POLICY
Last Updated: May 8, 2026
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Home Comfort Refrigeration ("we," "us," or "our")
respects your privacy and is committed to protecting
the personal information you share with us. This
Privacy Policy explains how we collect, use, store,
and protect your information when you visit our
website, fill out any form (including Facebook Lead
Forms), call us, text us, or otherwise engage with
our services.
By submitting your information through any of our
forms, you agree to the practices described in this
policy.
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1. INFORMATION WE COLLECT
We may collect the following information when you
interact with us:
- Full name
- Phone number
- Email address
- Home address (when scheduling service)
- Information about your HVAC system (age, brand,
service history, etc.)
- Communication preferences
- Service requests and inquiries
- Payment information (collected and processed
securely through third-party processors)
We may also automatically collect:
- IP address
- Browser type
- Device type
- Pages visited on our website
- Referral source (e.g., Facebook, Google)
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2. HOW WE USE YOUR INFORMATION
We use your information to:
- Contact you regarding your service request
- Schedule, confirm, and complete HVAC services
- Send appointment confirmations, reminders, and
follow-ups via SMS, email, or phone
- Provide quotes, estimates, and service
recommendations
- Process payments
- Improve our services and customer experience
- Send promotional offers, seasonal reminders, and
educational content (you can opt out at any time)
- Comply with legal obligations
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3. SMS / TEXT MESSAGING CONSENT
By submitting your phone number through our forms,
you expressly consent to receive text messages from
Home Comfort Refrigeration regarding:
- Appointment confirmations and reminders
- Service updates
- Follow-up communication
- Promotional offers and seasonal maintenance reminders
Message and data rates may apply. Message frequency
varies. You can opt out at any time by replying
"STOP" to any message. For help, reply "HELP" or
contact us at (915) 995-2232.
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4. HOW WE SHARE YOUR INFORMATION
We do NOT sell your personal information.
We may share your information only with:
- Service providers who help us operate our business
(CRM software, scheduling tools, payment processors,
email/SMS providers)
- Trusted technicians and partners who deliver service
on our behalf
- Financing partners (only if you request financing
options)
- Legal authorities, when required by law, court
order, or to protect our rights
All third-party providers are required to protect
your information and use it only for the purposes
we authorize.
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5. DATA SECURITY
We use industry-standard security measures to protect
your information, including encryption, secure
servers, and access controls. However, no method of
transmission over the internet is 100% secure. We
cannot guarantee absolute security but commit to
protecting your information to the best of our
ability.
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6. YOUR RIGHTS
You have the right to:
- Access the personal information we have about you
- Request corrections to inaccurate information
- Request deletion of your information (subject to
legal and business retention requirements)
- Opt out of marketing communications at any time
- Withdraw consent to SMS messaging by replying STOP
To exercise these rights, contact us at:
📞 (915) 995-2232
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7. COOKIES AND TRACKING
Our website uses cookies and tracking technologies
(including Facebook Pixel, Google Analytics, and
similar tools) to:
- Improve website performance
- Understand how visitors use our site
- Measure ad campaign effectiveness
- Show you relevant ads on Facebook, Google, and
other platforms
You can disable cookies in your browser settings,
but some site functionality may be affected.
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8. CHILDREN'S PRIVACY
Our services are intended for individuals 18 years
and older. We do not knowingly collect information
from children under 13. If you believe a child has
provided us with information, please contact us
immediately so we can remove it.
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9. THIRD-PARTY LINKS
Our website and forms may include links to third-party
sites (including Facebook). We are not responsible
for the privacy practices of those sites. Please
review their privacy policies separately.
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10. CHANGES TO THIS POLICY
We may update this Privacy Policy from time to time.
The "Last Updated" date at the top will reflect any
changes. Continued use of our services after changes
indicates acceptance of the updated policy.
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11. CONTACT US
Questions about this Privacy Policy? Contact us:
Home Comfort Refrigeration
El Paso, TX
📞 (915) 995-2232
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